Refund policy

TERMS — RETURN POLICY

At TERMS, we are committed to delivering quality and intention in every piece. Please review our return policy carefully before making a purchase.

RETURN WINDOW
All clothing items are eligible for return or exchange within 10 days of delivery, unless otherwise stated.

RETURN ELIGIBILITY
To be accepted, items must meet the following conditions:

  • Unworn, unwashed, and in original condition

  • All original tags attached

  • Free of stains, odors, or signs of wear

  • Returned in original packaging where applicable

TERMS reserves the right to refuse any return that does not meet these standards.

FINAL SALE ITEMS
The following items are not eligible for return or exchange:

  • Items marked as final sale

  • Limited-release pieces or exclusive drops (if specified)

  • Discounted or promotional items

RETURN PROCESS
To initiate a return, contact us at connect@termslive.com within 10 days of receiving your order. Please include:

  • Order number

  • Reason for return

  • Supporting photos (if item is damaged or incorrect)

If approved, return instructions will be provided.

REFUNDS

  • Refunds are issued to the original payment method

  • Please allow 5–10 business days after the return is received and inspected

  • Original shipping costs are non-refundable

EXCHANGES
Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.

RETURN SHIPPING

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping method

  • TERMS is not responsible for lost or stolen return shipments

DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, contact us within 48 hours of delivery. We will resolve the issue promptly at no additional cost.

TERMS reserves the right to update or modify this policy at any time without prior notice.