FAQ
Frequently Asked Questions
Why do some items say "Dry clean only"?
There are a few reasons why although garment cleaning is 100% customer choice, we still recommend dry cleaning for certain products. Some reasons are:
- Recommended product care based on material selection
- Protection of hand-sewn detailing on garments
- Protection from fading and/or shrinking
What is your return policy?
We accept returns within 10 days of purchase. Items must be unused and in their original packaging. Please read our full return policy and contact us to initiate a return.
How long does shipping take?
Standard shipping typically takes 7–10 business days. Expedited options are available at checkout for certain purchases. Please review full shipping policy.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and rates vary by destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
How do I contact customer support?
You can reach us through our contact page or by emailing our support team. We aim to respond within 1–3 business days. connect@termslive.com